Frequently Asked Questions

If you have a question, please consult our list of frequently asked questions before reaching out for assistance.

MY ORDERS:

Question 1

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Question 2

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RETURNS & EXCHANGE POLICY:

Question 1

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Question 2

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Question 3

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PAYMENT:

How do I return a product if I received a damaged or incorrect item, and how long does the refund process take?

If you receive a damaged product or an item that is different from what you ordered, please contact our customer support team within 48 hours of delivery with clear photos of the product and the packaging. We will guide you through the return or replacement process. Once the item is received and inspected at our warehouse, we will initiate your refund. Refunds are typically processed within 5–7 business days and will be credited back to your original payment method. Please note that shipping charges are non-refundable unless the error was on our part.

Question 2

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Question 3

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